Italian Client Advisor in sunny Lisbon - Housing included

Workster partners with a leading BPO company who is seeking to increase their Italian-speaking Team of Customer Service Advisors for a leading in home appliances that are based on deep consumer insight and developed in close collaboration with professional users. You will work based out of their city centre office in Lisbon.

Your Role

All product development in the Group is based on in-depth consumer insight – by performing an extensive number of interviews and home visits, the company acquires understanding of consumer needs and behaviour in the use of various household appliances. Based on this information, they develop solutions that simplify the everyday lives of consumers.

• Giving customers a correct, polite, and friendly reception according to relevant Quality Guidelines and quality KPIs
• Providing consumers with most appropriate information and correct solution, aligned with customer query and according to Buyer’s procedures and processes
• Adding sales whenever possible, suiting both the company and customer needs
• Operate and drive continuous improvements in all aspects of operations
• Represent the brand with maximum professionalism and politeness