Italian Customer Advisor

Job Title: Italian Customer Service Advisor (Entry Level)

Location: Lisbon, Potugal 

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon  ? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer to inbound calls and customer inquiries;
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database
• To troubleshoot through the use of open questions, support documents and system training
• To be able to offer recommendations to common problems or frequently asked questions
  
  

Requirements

• Citizen EU or Work Permit
• Fluency in Italian (C1/C2 Level or Native)
• Good knowledge of English (B2 level)
• Good computer skills
• Excellent communication skills
• Team spirit and flexibility
  
  

Benefits

• Private health insurance coverage.
• Daily Meal Allowance
• Monthly performance bonus
• Flexible working hours to promote work-life balance.
• Opportunities for professional development and career advancement.
• Friendly and collaborative work environment.

How to Apply: If you are a highly motivated individual with excellent language skills and a passion for customer service, we'd love to hear from you! Please submit your resume and cover letter to [email protected]