Italian Customer Delight with Relocation Support

Position Overview

We are looking for a passionate Customer Delight Specialist with native Italian language skills to join our team in Lisbon. In this role, you will be dedicated to providing exceptional customer experiences by delivering outstanding service and support. Your primary focus will be on delighting customers, meeting their needs, and fostering long-term relationships.

Key Responsibilities

• Address customer inquiries through various channels, including phone, email, and chat, ensuring timely and accurate responses.
• Deliver top-notch support to customers, handling questions and concerns with empathy and professionalism.
• Identify and escalate issues that require further attention to ensure customer satisfaction.
• Collect customer feedback to contribute to the improvement of our products and services.
• Work collaboratively with team members to enhance the overall customer experience and develop best practices.
• Stay informed about our products and services to assist customers effectively.

Qualifications

• Native Italian speaker with strong communication skills in English.
• Experience in customer service or a related field is advantageous.
• A genuine passion for providing excellent customer service and creating positive experiences.
• Ability to thrive in a team environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and keen attention to detail.

Benefits

• Competitive salary with performance-related incentives.
• Opportunities for professional development and career advancement.
• A dynamic and collaborative work atmosphere.
• Employee discounts and additional benefits.

Work Schedule

• Full-time, on-site position in Lisbon.
• Monday to Friday with standard working hours.