Italian customer service

Job Posting: Customer Service Representative (Italian)

Location: Lisbon, Portugal
Start Date: 10th April 2025
Employment Type: On-Site

Schedule:

• Working Days: Monday to Saturday (including bank holidays)
• Working Hours: 8:00 AM 6:00 PM (Portuguese time)
• Days Off: Sunday + 1 rotational day

Contract Type: 1-year contract

Salary Package:

• Base Salary: 1,000 per month × 14 months
• Additional Bonus: 100 per month × 12 months

Position Overview:
We are looking for an enthusiastic and service-oriented Customer Service Representative fluent in Italian to join our team in Lisbon. As the first point of contact for our valued customers, you will play a key role in ensuring customer satisfaction, resolving inquiries, and maintaining the high standards of service we stand for.

What We Offer:

• Competitive salary with additional monthly bonuses.
• Opportunity to work on-site in the vibrant city of Lisbon.
• A supportive and collaborative work environment.
• Career advancement opportunities within the company.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in Italian.
• Provide accurate information and effective solutions to customer issues.
• Handle complaints and follow up to ensure resolution in a timely manner.
• Collaborate with colleagues and contribute to team objectives.

Requirements:

• Fluency in Italian (written and spoken) is mandatory.
• Strong communication and problem-solving skills.
• Previous customer service experience is preferred but not mandatory.
• Flexibility to work according to the schedule, including bank holidays and rotational days off.