Italian Customer Service Representative for a Fintech Service Company - Porto, Portugal

Come and work with us.

Are you Italian native or fluent with strong English communication skills? 

Looking to make your career in a multicultural environment in sunny and happy city of Porto?

So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

Our client is a financial technology company operating an online payment system. They offer an innovative payment method that allows you to shop at your favorite online and in-store locations, receive your products immediately, and pay for them in convenient monthly installments.

As an advisor in this project, your daily responsibilities will include:

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives


• Respond to customers and merchants inquiries through various channels like email, phone and chat, within guidelines/goals established by the client and contact center management


• Manage content and resources like FAQ to facilitate self-service for customers


• Analyze Customer Service statistics and compile accurate reports on a weekly basis


• Develop processes to improve current customer service duties through the introduction or the improvement of our systems and tools


• Work closely with other key area of the business to bring relevant customer insights to support the overall business strategy.


• Complete daily tasks as allocated in an efficient and timely manner


• Maintain accuracy and security of customer information on the database


• Monitor and control numerous concurrent tasks in tandem


• Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

• Native or proficient level of Italian (C2)


• intermediate level of English (at least B2) 


• Excellent listening and written/oral communication skills in supported languages 


• A motivated and enthusiastic personality


• Self-organized, planning and prioritization skills


• Patience, empathy, and a unique ability to manage stress


• Ability to work under pressure and adapt quickly to adverse situations


• Technical aptitude and the ability to pick up new technology quickly


• Able to follow guidelines and instructions


• Ability to keep calm and clear-headed in critical situations


• Ability to demonstrate confidence when imparting information or dealing with troubled callers


• Must hold EU citizenship or valid work permit for Portugal


• Be a local candidate or willing to relocate to Porto, Portugal (OnSite work)

Benefits.

• Signing bonus


• Relocation package


• Competitive wages


• Paid professional training


• Employee discounts


• Private healthcare & dental insurance (after six months of employment)


• Growth opportunities through various development programs


• Fun and engaging company-wide initiatives, including our EverBetter wellness program


• Job stability


• Life-long skills and experience


• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!