Italian Customer Support Advisor

Location: Lisbon, Portugal
Company: International Technology Company
Department: Sales Support
Start Date: 5th June 2025
Recruitment by: CBTalents

Role Overview:

We are looking for native Italian speakers with strong English (B2) to join the Customer Support & Technical Sales team of a leading tech company in Lisbon. If you're customer-focused, tech-savvy, and motivated by results, this is your chance to grow in a dynamic, international environment!

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat

• Log calls, update case management systems, and ensure timely resolutions

• Ensure customer satisfaction by providing clear updates and solutions

• ️ Support sales efforts by promoting products and meeting quarterly goals

• Assist with post-sales support: delivery, warranties, refunds, etc.

• Manage and follow up on customer orders using CRM tools

Candidate Profile:

• Native Italian speaker + English (B2 level)

• Strong communication and empathy skills

• Tech-savvy and comfortable with digital tools

• Experience in customer service or sales (preferred)

• Team player with a proactive attitude

Relocation Package (for candidates abroad):

• ️ Reimbursement of flight ticket after 6 months (up to 400 , Economy)

• Room in shared apartment: 280 /month (bills included, deducted from salary)

Working Schedule:

• Shifts: Monday to Saturday, 08:0019:00 (rotational, including holidays)

• Days Off: Sunday + 1 rotational weekday

• Contract: 6-month contract with possibility of renewal