Italian Customer Support Advisor - Search Engine Project - Lisbon

RESPONSABILITIES:

• Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
• Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

REQUIREMENTS:

• Native or near native level of Italian
• Good level of English (it will be to work in an international company)
• Highschool Degree
• Microsoft Office Knowledge
• Dynamic and Proactive
• Good communication skills
• Based in Portugal or able to relocate
• Experience with attending customers will be a plus