Italian, English-speaking Customer Service

About the location

Porto, Portugal is a vibrant coastal city known for its historic charm, delicious cuisine, and rich culture.

About the position

Cross Border Talents is seeking a dedicated Customer Service professional to join our client in Porto, Portugal. This role involves providing support in Italian and English, ensuring a high level of client satisfaction.

Additional information

• A welcome bonus of 1200€ for Italian speakers, paid in 12 monthly installments during the first year of employment.
• Food allowance of 7.63€ per working day.
• While the role operates on a 24/7 rotative shift schedule, night shifts (22:00 to 07:00) are typically covered occasionally due to a small night shift team. Candidates must be aware of and comfortable with this rotation.
• For candidates relocating from outside Portugal, shared accommodation is provided for up to 12 months (details discussed during the interview). Flight tickets are not included.
• Relocation support within Portugal is available only for specific language markets (German, Nordic languages, and Dutch).

Requirements

• Fluent, verbal and written, in Italian.
• C1 level English proficiency.
• Ability to support more than one market simultaneously.
• Background in healthcare or technical support is a plus.
• Knowledge of diabetes or medical devices.
• Strong customer service orientation with excellent communication skills.
• Proven ability to retain and manage large amounts of information.
• High problem-solving and priority skills.
• Detail-oriented and organizational skills.
• Stress management capabilities.
• Good temper to handle disputes and emergencies.
• Active listening and empathy to solve client's issues.