Italian Speaking Customer Advisor

We are a pioneering company in the healthcare and travel sector, specializing in providing high-quality diabetes medical services to patients internationally. Our mission is to combine expert medical care with exceptional customer support to make healthcare accessible, reliable, and seamless.

As part of our expansion, we are building a dedicated team in Porto to deliver outstanding service to our Italian-speaking clients. This is a unique opportunity to be part of a meaningful project that makes a real difference in people’s lives.

Position Overview

As an Italian-Speaking Customer Advisor, you will be a vital part of our healthcare support team, responsible for assisting clients throughout their diabetes care journey. This role involves providing information, answering inquiries, assisting with service bookings, and ensuring a smooth experience for our clients.

This is a full-time, on-site role based in Porto, Portugal. Relocation assistance includes flight tickets to Porto and accommodation upon arrival.

Key Responsibilities

• Provide exceptional support to Italian-speaking clients via phone, email, and chat.

• Assist clients with inquiries regarding diabetes medical services, including appointment scheduling, care instructions, and service follow-up.

• Guide clients through processes related to their care and respond to questions with accuracy and empathy.

• Communicate medical and service-related information clearly while ensuring client comfort and understanding.

• Resolve issues and complaints promptly to maintain high client satisfaction.

• Maintain accurate records of all interactions in internal systems.

• Collaborate with colleagues to improve processes and client experiences.

• Stay informed about diabetes care services, policies, and best practices.

Requirements

• Fluent Italian (both written and spoken) — mandatory.

• English proficiency at B2 level or higher.

• Previous customer service experience is beneficial but not required — full training will be provided.

• Excellent communication and interpersonal skills.

• Empathy, patience, and a client-centered approach.

• Ability to work efficiently in a fast-paced, on-site environment.

• Strong problem-solving skills and attention to detail.

• Basic computer literacy and familiarity with service tools.

• Must be willing to relocate to Porto, Portugal. Candidates relocating from abroad will receive flight tickets and accommodation, but no additional relocation package is offered.

What We Offer

• Competitive salary tailored to your skills and experience.

• Clear career growth opportunities within the company.

• Comprehensive health and life insurance.

• Relocation support including flight tickets and accommodation in Porto.

• Full training and continuous professional development.

• A supportive, multicultural, and collaborative work environment.

• Additional benefits as part of our employee program.

Why Join Us?

This role is more than just a job — it’s an opportunity to be part of an important healthcare project that improves lives. Working in Porto, you’ll enjoy living in a vibrant city with a welcoming atmosphere while contributing to a meaningful cause. You will gain valuable experience in customer service and healthcare, with opportunities for professional advancement.