Italian Speaking Customer Support in Porto

Key Responsibilities:

• Provide customer support in Italian for inquiries related to products, services, orders, and billing via phone, email, and chat.
• Troubleshoot and resolve customer issues with efficiency and professionalism.
• Collaborate with internal teams to address more complex issues and ensure customer satisfaction.
• Maintain detailed and accurate records of all customer interactions in the system.
• Follow company guidelines and procedures to ensure consistent service delivery.
• Meet or exceed individual and team performance metrics, including response time and resolution quality.

Qualifications:

• Fluent Italian speaker with excellent written and verbal communication skills.
• Fluent in English for internal communication and documentation.
• Previous experience in customer service, call centers, or related roles is preferred but not mandatory.
• Strong problem-solving abilities and a customer-first attitude.
• Proficiency in using computers, CRMs, and customer support software.
• Ability to work effectively in a team environment and handle stressful situations.

What We Offer:

• Competitive salary and benefits package.
• Opportunity for professional growth and career advancement.
• A dynamic and supportive work environment.
• Health insurance and wellness programs.
• Paid time off, including vacation and holiday allowances.