Italian Team Leader Operations

Team Leader Operations (IT C2 + EN B2)

Location: Lisbon, Portugal

Start Date: 13 October 2025

Schedule: 24/7 shifts (rotational)

Work Model: On-site

About the Role

Were seeking an experienced Team Leader with a proven track record in the Call Center / BPO environment to lead, coach, and inspire a high-performing operations team. Your role will focus on delivering operational excellence, motivating your agents, and ensuring quality in every interaction.

Requirements

• IT Language: C2 proficiency
• English Language: Minimum B2
• Experience: Previous leadership experience in contact center/BPO
• Strong communication, problem-solving, and people management skills
• Flexibility to work in a 24/7 shift rotation

Contract & Benefits

• Contract: Permanent, with 180-day trial period
• Health Insurance: Provided from day 1; monthly fee applies for the first 6 months, then free
• Relocation Package: Available for candidates relocating from abroad
• Welcome Bonus: Starting hires from 1st September 2025 onwards paid in 12 monthly instalments during the first year
• Position Bonus (Braga): 20 per 12 months

Compensation

Base Salary: 1,215/month

Performance Bonus: Up to 2,400/year (150 monthly + 150 quarterly)

Meal Allowance: 7.23/day

Transport Allowance: 20/month

Why Join Us?

This is your opportunity to lead a dynamic team in Lisbons thriving international business environment. Youll have the chance to influence performance, coach talent, and take part in ambitious operational growth projects while enjoying a competitive package and relocation support.

How to Apply

Submit your CV in English highlighting your leadership experience in BPO/call center operations. Apply now to lead a team where your work truly makes an impact.