Junior Application Support Engineer

Founded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You’ll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you’ll be able to explore a huge tech stack. 

We are looking for a Junior Application Support Engineer to work within our BPCE IT application support team. 

As a part of this team, you will be expected to develop technical and functional knowledge and handle support for the assigned applications, to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups. 

Main Tasks & Responsibilities: 

• Effectively manage and solve production incidents; 
• Participate in projects under the direction of the Project Director and/or Project Manager in the construction and production phases of application and infrastructure evolutions. 
• Coordinate multi-stakeholders. 
• Support technical integration of existing and new solutions. 
• Ensure availability of technical resources. 
• Analyze and correct incidents at levels 2 and 3 
• Actively participate in the production and software development processes in collaboration with the operator publishers and provide operational support to the project teams. 
• Implement technical solutions for incident resolution. Perform diagnostics to identify causes of malfunction, propose and implement patches and “backup” solutions. 
• Maintain information system applications in operational condition for quality, productivity and security. 
• Analyze the operational risks and customer impacts of its area of responsibility. 
• Manage environments (definition of needs, validation of development and acceptance environments, monitoring). 
• Ensure a role of advice, assistance, information, training and early warning in integration (definition of the components of the IS, steering the implementation and ensuring the required level of quality). 
• Participate in defining usability requirements in their area of responsibility and, where appropriate, interface experts in other areas and manage interactions with suppliers. 
• Define standards and rules for the proper management of operating systems and systematically check their application (IT security, quality, etc.). 
• Contribute to the reliability, security and optimization of security in its area of responsibility. 
• Propose innovative solutions to improve the performance of its field of activity 
• Ensure the right level of quality of service in accordance with the requirements of service contracts (SLAs) in their area of responsibility. 

Main Technical Requirements: 

• Minimum 1 to 2 years of experience in similar roles; 
• Automated CI/CD process (example: XLR, XLD , Git and Jenkins tools); 
• Good knowledge on Linux & Windows environments; 
• Good knowledge of scripting languages (Shell, Python and/or PowerShell); 
• Experience with JBoss, TomCat, Apache or IIS; 
• Good knowledge of databases (Oracle, SQL, PL/SQL ); 
• Experience with monitoring tools (ideally Zabbix or Grafana); 
• Knowledge of LDAP, Firewall, Reverse proxy, Active Directory and Kerberos; 
• Experience on Control-M / V-Tom or another industrial scheduler is a plus. 
• Knowledge in CFT;  

Other Requirements: 

• Good level of English - minimum C1 (mandatory); 
• French is a plus (B2 level); 
• DevOps mindset; 
• Ability to keep up with a demanding and fast-paced environment; 
• Willingness to learn and evolve; 
• Good communication skills; 
• Ability to work in a team; 
• Oncall activity required;