Junior Customer Delight Specialist in Italian Market

Position Overview

We are seeking a dedicated Customer Delight Specialist with native Italian proficiency to join our team in Lisbon. In this role, you will be responsible for ensuring an exceptional customer experience by providing outstanding service and support. Your focus will be on delighting our customers, addressing their needs, and building lasting relationships.

Key Responsibilities

• Respond to customer inquiries via various channels, including phone, email, and chat, ensuring a timely and accurate resolution.
• Provide exceptional support to customers, addressing their questions and concerns with empathy and professionalism.
• Identify and escalate any issues that require further attention to ensure customer satisfaction.
• Gather customer feedback to help improve products and services.
• Collaborate with team members to enhance the overall customer experience and develop best practices.
• Maintain up-to-date knowledge of our products and services to effectively assist customers.

Qualifications

• Native Italian speaker with strong communication skills in English.
• Previous experience in customer service or a related field is a plus.
• Passionate about delivering excellent customer service and creating positive customer experiences.
• Ability to work well in a team environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and development.
• A vibrant and collaborative work environment.
• Employee discounts and benefits.

Work Schedule

• Full-time, on-site position in Lisbon.
• Monday to Friday with standard working hours.