Junior Customer Solutions Expert

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for a junior customer solutions expert to support our amazing customers at our Lisbon office. In this role, you’ll work with our fantastic support team to address all our customers’ questions and queries. If you love to help people and create an impact, get in touch, we’d love to meet you!

• Work with support team members to quickly and efficiently answer customer questions in a friendly, personable manner
• Assist customers via live chat, email and on the telephone
• Collaborate with other teams like product management and engineering to stay abreast of Pipedrive’s latest features
• Identify the root causes of customer issues and offer appropriate solutions
• Help Pipedrive grow by turning both existing and new customers into loyal fans

• Fluency in spoken and written English and Portuguese
• Great customer service skills such as listening, responsiveness, follow-through and further escalation
• Excellent interpersonal and communication skills
• Ability to multitask and chat with several customers simultaneously
• Some knowledge of sales, for example, leads, opportunities, deal tracking and reporting
• A good understanding of email systems, filtering, spam and e-mail integration
• Experience working in a customer-facing role is a plus
• Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus
• Confident working with helpdesk tools like Intercom, Freshdesk, Zendesk, etc.

• A value-driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• A world-class working environment full of the usual nice perks and some more
• Freedom to execute your ideas with a passionate and motivated team supporting you
• Flexible working hours as long as you’re there for your team members
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.)

We’re on the lookout for a junior customer solutions expert to assist our amazing customers and strengthen our Lisbon support team.

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.