Junior Customer Support Representative

Languages Required: Spanish (Fluent) + English (Basic for internal communication)

Relocation Support Provided

Work Schedule:

• Monday to Sunday: 24/7 rotational shifts (including night shifts)
• Days Off: 2 rotational days per week

Key Responsibilities:

• Provide customer support via phone, email, and chat.
• Address customer concerns and provide effective solutions.
• Follow company guidelines to ensure high-quality service.
• Escalate complex issues when necessary.
• Maintain accurate records of customer interactions.

Requirements:

• Fluent in Spanish (written and spoken).
• Basic English skills for internal communication.
• Previous customer support experience is a plus but not required.
• Strong problem-solving skills and customer-oriented mindset.
• Availability to work in a 24/7 rotational shift system, including nights and weekends.
• EU citizenship or a valid work permit for Portugal.

What We Offer:

Relocation Support to help you settle in Lisbon
Competitive salary & allowances
Career growth opportunities in an international company
A dynamic and multicultural work environment