Junior Czech-speaking Customer Service Representative

Job Title: Customer Service Representative (Czech + English)
Location: Lisbon, Portugal
Work Model: On-site

Work Schedule

• Monday to Sunday (rotational shifts)
• 08:00 – 17:00 or 09:00 – 18:00
• 2 rotational days off per week

Note: At a later stage (to be confirmed by the client), the project may transition to a 24/7 schedule with rotational shifts.

Job Overview

We are looking for a motivated Czech-speaking Customer Service Representative with strong English skills to join our international team in Lisbon. In this role, you will provide high-quality support to customers of a leading e-commerce platform, ensuring a smooth and positive customer experience.

You will assist customers with their inquiries, resolve issues efficiently, and deliver excellent service while maintaining a professional and empathetic approach.

Key Responsibilities

• Provide customer support via phone, email, or chat.
• Assist customers with inquiries related to products, orders, and services.
• Deliver outstanding customer service while maintaining professionalism and empathy.
• Remain knowledgeable and passionate about leading e-commerce products and service standards.
• Identify customer needs and provide accurate and efficient solutions.
• Handle high volumes of contacts during promotional periods and peak seasons.
• Escalate complex cases when necessary and ensure proper follow-up.
• Maintain accurate records of customer interactions in internal systems.

Requirements

• Fluent Czech and good command of English (written and spoken).
• Strong customer service skills and communication abilities.
• Ability to demonstrate empathy and maintain a positive attitude with customers.
• Strong problem-solving skills and rational decision-making.
• Good understanding of e-commerce environments and online platforms.
• Ability to work in a fast-paced environment and manage peaks in contact volumes.
• Flexibility to work rotational shifts including weekends.

Benefits

• Welcome Bonus: 1,500€ (for Czech speakers)
  • Paid in 12 monthly instalments during the first year of employment.
• Meal Allowance: 7.63€ per working day.
• Health Insurance:
  • Available from day 1 (with a small monthly contribution).
  • Free after 6 months of contract.

Join a dynamic international environment in Lisbon and gain valuable experience in the fast-growing e-commerce industry while working with an international team.