Junior Dutch Speaking Customer Support Representative

Key Responsibilities:

• Provide exceptional customer support to Dutch-speaking clients via phone, email, and chat.
• Handle inquiries related to products, services, and technical issues.
• Resolve customer complaints and issues in a timely and professional manner.
• Work closely with other departments to provide seamless customer service and solutions.
• Maintain accurate records of customer interactions and feedback in CRM systems.
• Identify opportunities to improve the customer experience and escalate complex issues when necessary.
• Work towards individual and team performance goals.

Requirements:

• Native or fluent Dutch speaker (C1/C2 level) with excellent verbal and written communication skills.
• Previous experience in customer support or a customer-facing role is a plus.
• Strong problem-solving and conflict-resolution skills.
• Ability to work effectively in a fast-paced environment.
• Proficiency with CRM systems and Microsoft Office Suite.
• Team player with a positive attitude and a passion for customer service.

Benefits:

• Relocation support to help you settle in Lisbon.
• Full training and career development opportunities.
• Health and dental insurance.
• On-site position in a vibrant, multicultural office.
• Opportunity to work with a global client and be part of a highly skilled team.