Junior German speaking Customer Care

Key Responsibilities

• Respond to customer questions via phone, email, and chat in a friendly and professional manner.
• Help customers with product inquiries, order problems, and technical issues.
• Find solutions to customer problems and pass on difficult cases to the right team.
• Provide clear and helpful answers to make sure customers are happy.
• Keep records of customer interactions in the CRM system.

What We Are Looking For

• Fluency in German (C2 level) and good English skills (B2 level or higher).
• Good communication and problem-solving skills.
• Willingness to work rotational shifts, including nights and weekends.
• No previous experience required – this is a great entry-level opportunity.
• Must be available to work on-site in Lisbon.

What We Offer

• Competitive salary with a benefits package.
• Private health insurance.
• Paid training to help you succeed in your role.
• A friendly and supportive team environment.
• Opportunities to grow and develop within the company.

Work Schedule

• Monday to Sunday: 24/7 (rotational shifts, including night shifts).
• Days Off: 2 rotational days off each week.