Junior German Speaking Customer Support

Position Overview

We are looking for a Customer Support Specialist who is fluent in German to join our team in Lisbon. In this role, you will provide excellent customer support by assisting clients with their inquiries and resolving any issues.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, ensuring high-quality service and efficient problem resolution.
• Assist customers with questions related to products and services.
• Maintain a positive and professional attitude in all interactions with customers.
• Accurately document customer interactions in our CRM system.
• Collaborate with team members to enhance customer service quality and satisfaction.
• Identify and escalate issues as needed.

Qualifications

• Fluency in German with strong communication skills.
• Proficiency in English is an advantage.
• Previous experience in customer support or a contact center is a plus but not required.
• Strong problem-solving abilities and a passion for helping customers.
• Ability to work independently and as part of a team.
• Excellent attention to detail and organizational skills.

Benefits

• Competitive salary with performance-related bonuses.
• Comprehensive training and onboarding program.
• Bureaucratic support for candidates relocating from outside Continental Portugal to obtain the NIF and NISS.
• Assistance in finding housing that meets the candidate’s needs.
• Relocation bonus of €2500 (gross) paid with the first payroll cycle.
• €1000 gross offered to support candidates moving from within Portugal (100 km away from Lisbon or more).