Junior IT Operations Analyst

We are looking for a Junior IT Operations Analyst to join a project at a company specializing in the management of financial markets.

Responsibilities

• Support the availability and stability of services in the European market by monitoring production and test environments.
• Assist in resolving operational alerts and incidents.
• Support the management of tickets for incidents, changes, and service requests, ensuring SLA compliance.
• Participate in the execution of critical incident procedures and the preparation of post-incident reports.
• Contribute to the creation and maintenance of operational procedures and knowledge articles.

Technical Requirements

• Operating Systems: RedHat, Linux, Windows Server, Openshift.
• Cloud & Microservices: AWS, Azure, Microservices, Lambdas.
• Monitoring Tools: Logic Monitor, Nagios, Grafana, Kibana.
• Scripting / Automation: Bash and Python.
• Databases: Basic knowledge of DB and troubleshooting.
• Networking: Basic understanding and troubleshooting skills.
• Linux Commands: Experience with administration and maintenance commands.
• Scheduling Tools: Tidle.
• Knowledge of ITIL and service management best practices.
• Familiarity with ticketing tools, preferably JIRA.

Profile

• Bachelor’s degree in Computer Engineering or related field.
• Strong communication skills and ability to prioritize tasks.
• Motivated to learn and develop IT operations skills.
• Strong analytical and problem-solving skills, with attention to detail.
• Good communication skills in English.
• Ability to work in a fast-paced, 24/7 operational environment (including shift work, if required).

• Hybrid work (Porto).