Junior Italian Customer Support in Lisbon

Key Responsibilities:

• Provide timely, accurate, and friendly support to customers via phone, email, and chat.
• Assist customers with inquiries related to products, services, orders, billing, and account issues.
• Troubleshoot and resolve customer issues efficiently, ensuring a positive customer experience.
• Collaborate with other departments to solve complex cases and escalate unresolved issues when necessary.
• Maintain up-to-date knowledge of our products and services to offer precise and helpful solutions.
• Log and track customer inquiries in the system, ensuring accurate records are maintained.
• Meet or exceed customer service performance targets and KPIs.

Qualifications:

• Fluent in Italian (both written and spoken).
• Proficient in English for internal communication and documentation.
• Previous experience in customer support or a related role is a plus but not mandatory.
• Excellent communication, problem-solving, and active listening skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Flexibility to work rotational shifts, including weekends and holidays, between 7 AM and 11 PM.

What We Offer:

• Competitive salary and benefits package.
• Career development and growth opportunities.
• A supportive and diverse work environment.
• Health insurance and wellness programs.
• Paid time off, including vacation and holiday allowances.