Spanish-Speaking Customer Support Representative

Location: Porto, Portugal
Work Model: Onsite
Employment Type: Full-Time

About the Role

We are looking for a customer-focused and enthusiastic Spanish-Speaking Customer Support Representative to join our team in Porto. In this role, you will provide high-quality support to customers, ensuring a positive experience through effective communication and problem-solving.

This is an excellent opportunity for individuals who enjoy helping others, thrive in a dynamic environment, and are looking to develop their career within an international company.

Key Responsibilities

• Provide professional customer support via phone, email, and chat.
• Assist customers with inquiries, account-related questions, and service requests.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions and update internal systems.
• Escalate complex cases to the appropriate departments when necessary.
• Follow company procedures and quality standards in all customer interactions.
• Build positive relationships with customers through clear and effective communication.
• Stay informed about products, services, and company policies to provide accurate information.
• Meet individual and team performance targets and service level agreements (SLAs).

Requirements

• Native or fluent Spanish (C1/C2 level).
• Portuguese language skills at B2 level or higher.
• Minimum education: Completed 12th Grade / High School Diploma.
• Previous experience in customer service, contact center, or support roles is an advantage but not mandatory.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Basic computer skills and ability to navigate multiple systems simultaneously.
• Customer-oriented mindset with a positive and professional attitude.
• Ability to work independently and as part of a team.

What We Offer

• Full-time permanent employment.
• Comprehensive onboarding and training program.
• Competitive salary and benefits package.
• Career development and growth opportunities.
• Supportive and multicultural work environment.
• Modern office facilities in Porto.
• Opportunity to work in an international and fast-paced environment.

Join Our Team

If you are passionate about customer service and fluent in Spanish and Portuguese, we would love to hear from you. Apply today and become part of a dynamic team dedicated to delivering exceptional customer experiences.