Lead Site Reliability Engineer - PSRE

Hiire is helping a global financial technology firm, which recently opened its office in Lisbon, hire a Lead Site Reliability Engineer.

The company:

We are a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.

Financial technology is a high-growth industry as change and innovation continue to disrupt the status quo and prompt major transformation. We are at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities.

We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.

Role and Team Overview:

We are looking for an intelligent, resourceful, and highly skilled Lead Site Reliability Engineer (SRE) to join our Platform Site Reliability Engineering (PSRE) team. This team plays a critical role in ensuring the stability, reliability, and availability of mission-critical production applications on our platform.

The PSRE team is responsible for:

• Observability, monitoring, logging, and tracing to proactively detect and prevent issues.

• Building tools and infrastructure that enhance system stability and resilience.

• Troubleshooting live production issues with a deep focus on rapid incident resolution.

• Governing, declaring, managing, and recovering from platform-wide incidents to minimize downtime and business impact.

As an SRE in this high-impact team, you will work under tight timelines in a high-pressure environment, where every second counts in resolving critical production incidents. This means you must be quick-thinking, highly analytical, and proactive in preventing and resolving disruptions.

What You'll Do:

• Lead reliability engineering projects and drive them to closure;

• Write code and perform code reviews for best practices and code quality;

• Contribute to the design/architecture of the system;

• Automate processes and find opportunities to improve observability and availability of the platform and reduce toil;

• Supervise a team of SREs, ensuring production applications are stable, reliable, and well-documented;

• Own end-to-end availability and performance of mission-critical services;

• Analyze and debug complex issues across tiers from frontend to mid-tier to infrastructure;

• Practice sustainable incident response and blameless postmortems.

What You'll Bring:

• 5 to 8 years of experience handling systems for large-scale production environments;

• A self-starter, able to build, drive, and advocate for SRE solutions;

• Effective cross-functional collaboration skills to develop tools for secure, scalable, and reliable systems;

• Solid understanding of SRE concepts like SLAs, SLOs, SLIs, error budgets, MTTR, MTTD, etc;

• Experience with a variety of tools that help manage, understand, and debug large, complex distributed systems;

• Good programming experience (Python/Go);

• Hands-on experience with Kubernetes and Docker;

• Working knowledge of any one of the cloud platforms (AWS, Azure, GCP);

• Experience with monitoring and logging tools (e.g., Datadog, ELK, Prometheus, Grafana);

• Good knowledge of Unix systems, networking, web technologies, and databases;

• Expert in troubleshooting issues and bugs;

• Incident Management experience coupled with effective communication skills;

• Experience in the financial domain (desirable);

• Prior SRE/DevOps experience is desirable.

Why Join Us:

We offer:

• Flexible work arrangements (hybrid model) and a casual dress code

• Opportunity to work on challenging projects in a dynamic, global environment

• Continuous learning and development opportunities

• Collaborative and innovative work culture

• Competitive compensation and benefits package

• Modern and comfortable office located at Avenida da Liberdade (Lisbon)

Join our team and play a crucial role in shaping our future!