Lifecycle Management Agent - Lithuanian

Empresa : Cognizant

Tipo de Emprego : Periodo Integral

Not City Specified

Número de Aplicantes

000+

Aplique agora

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Descrição do Emprego - Lifecycle Management Agent - Lithuanian

Lifecycle Management Agent

We are looking for a fast-paced, dynamic, results-driven Customer Support Agent to join our Small and Medium Business (SMB) team. In this role, you will be the primary point of contact for our merchants, ensuring they derive maximum value from our platform. You will balance proactive relationship management with data-driven strategy to drive retention, resolve complex issues, and identify growth opportunities.

Role Details

100% Remote role (from Portugal) with fixed schedule Monday - Friday, 09:00-18:00

Key Responsibilities 

Revenue Growth & Upselling: Proactively identify opportunities over the outbound calls to introduce add-ons and features to merchants, maximizing revenue per account through strategic upselling.
Escalated Support Management: Act as the final point of resolution for complex merchant issues managed via Beehive that exceed the scope of standard Customer Support.
Performance & Productivity: Maintain high efficiency by adhering to agreed Average Handle Time (AHT) targets. You will be expected to manage opportunity volumes effectively (e.g., managing ~45 opportunities per day based on a 10-minute AHT).
Cross-Market Collaboration: Demonstrate flexibility by providing support to other global markets during periods of lower local workload. This ensures optimal resource utilization and helps maintain high service standards across the entire organization.
Market Agility: Support the broader team with ad-hoc activities and special projects as requested by the market to meet evolving business demands.

Original job Lifecycle Management Agent - Lithuanian posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Aplique agora

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Lifecycle Management Agent Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Lifecycle Management Agent Jobs in Portugal

Get your Resume Reviewed for Free

Endereço de email

Por que você está reportando esse trabalho?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

Todos os Anúncios de Emprego estão sujeitos aos Terms of Service do GrabJobs. Permitimos que os usuários marquem postagens que possam estar em violação desses termos. Anúncios de emprego também podem ser marcados pela equipe de moderação do GrabJobs. No entanto, nenhum sistema de moderação é perfeito, e marcar uma postagem não garante que ela será removida.

Setup your job alert:

Frequency

E-mail

Ao ativar os alertas de emprego, eu concordo com os Terms & Privacy Policy do GrabJobs. Posso cancelar a inscrição nos alertas de emprego a qualquer momento. Pular

Lifecycle Management Agent - Lithuanian

Descrição do Emprego - Lifecycle Management Agent - Lithuanian

Similar Lifecycle Management Agent Jobs in Portugal

Aplicativos de Celular