Lithuanian Speaking Customer Advisor

Are you a smooth communicator with a passion for the automotive world? We are looking for a Lithuanian-Speaking Customer Advisor to join our growing team in Portugal. This is a 100% remote position, allowing you to work from the comfort of your home anywhere within mainland Portugal or the islands.

You will be supporting a high-profile Automotive Digital Services project, helping customers navigate the future of driving—from connected car apps to digital service scheduling.

 Role Overview

As a Customer Advisor, you are the face (and voice) of our brand. You will handle inquiries from Lithuanian-speaking customers, ensuring they receive premium support for their digital automotive needs. Whether it's troubleshooting a mobile app sync or explaining a service subscription, your goal is to provide a seamless, high-quality experience.

Your Responsibilities

• Customer Support: Handle inbound inquiries via phone, email, and live chat in fluent Lithuanian.
• Technical Troubleshooting: Assist users with digital automotive platforms, account management, and connectivity issues.
• Case Management: Log and track customer interactions in our CRM, ensuring timely follow-ups and resolutions.
• Product Expertise: Stay up-to-date with the latest automotive digital features and service updates.
• Quality Excellence: Maintain high levels of customer satisfaction (CSAT) by providing clear, empathetic, and efficient solutions.

What You Bring to the Table

• Language Skills: Fluency in Lithuanian (written and verbal) and a B2 level of English for internal communication and training.
• Location: You must be currently based in Portugal with valid work authorization. (Please note: No relocation package is offered for this role).
• Communication: Exceptional listening skills and the ability to explain complex digital services in simple terms.
• Tech-Savvy: Comfortable navigating multiple screens and learning new software quickly.
• Experience: Prior experience in customer service is "good to have," but not mandatory. We value attitude and potential above all else!

Whats In It For You?

We believe in taking care of our people so they can take care of our customers.

• Fully Remote: Work from anywhere in Portugal.
• Equipment Provided: We ship the latest tech (laptop, headset, etc.) directly to your door.
• Competitive Compensation: A salary package that reflects your skills and language expertise.
• Health & Life Insurance: Comprehensive coverage from day one.
• Career Growth: We prioritize internal promotions and provide continuous professional development.
• Modern Culture: Join a diverse, inclusive, and tech-driven environment.