Marketing Costumer Support with German

Daily Responsibilities

• Support B2B advertisers by handling and resolving inquiries related to advertising products via email and chat
• Manage end-to-end troubleshooting for technical, product-related, and general support issues
• Collaborate with internal Product Operations and Engineering teams to escalate and solve complex queries
• Maintain accurate case documentation and deliver timely, consistent follow-ups across all touchpoints
• Ensure exceptional customer experience by meeting quality, resolution time, and service level targets
• Educate advertisers on product features and provide guidance on best practices

What Were Looking For

• German proficiency (C1-C2) is required
• Strong written communication skills with a customer-first mindset
• Mandatory: Experience with paid digital campaigns (Google Ads, Meta Ads, or similar)
• Bachelors degree in Marketing or a related field
• Previous experience in a Contact Center or Advertising Technology support role
• Solid understanding of digital advertising ecosystems and social media platforms
• Team-oriented with the ability to work independently
• Willingness to work on a rotating 24/7 schedule

Monthly Salary: 1080€ per 14 months gross
Complexity Bonus: 80€ per 11 months
Meal Allowance: €7.63 per working day

Schedule: Will start with a 12 hour hoop: Monday to Sunday - 07:00 to 19:00
2 shifts: 07:00 – 16h00 / 10:00 – 19:00
At a later date, 24/7 - Monday to Sunday (rotating shifts) Days Off - 2 Rotative days