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Marketing Costumer Support with German

icon briefcase Tipo de Emprego : Periodo Integral

Número de Aplicantes

 : 

000+

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Descrição do Emprego - Marketing Costumer Support with German

Daily Responsibilities

  • Support B2B advertisers by handling and resolving inquiries related to advertising products via email and chat
  • Manage end-to-end troubleshooting for technical, product-related, and general support issues
  • Collaborate with internal Product Operations and Engineering teams to escalate and solve complex queries
  • Maintain accurate case documentation and deliver timely, consistent follow-ups across all touchpoints
  • Ensure exceptional customer experience by meeting quality, resolution time, and service level targets
  • Educate advertisers on product features and provide guidance on best practices


What Were Looking For

  • German proficiency (C1-C2) is required
  • Strong written communication skills with a customer-first mindset
  • Mandatory: Experience with paid digital campaigns (Google Ads, Meta Ads, or similar)
  • Bachelors degree in Marketing or a related field
  • Previous experience in a Contact Center or Advertising Technology support role
  • Solid understanding of digital advertising ecosystems and social media platforms
  • Team-oriented with the ability to work independently
  • Willingness to work on a rotating 24/7 schedule

Monthly Salary: 1080€ per 14 months gross
Complexity Bonus: 80€ per 11 months
Meal Allowance: €7.63 per working day

Schedule: Will start with a 12 hour hoop: Monday to Sunday - 07:00 to 19:00
2 shifts: 07:00 – 16h00 / 10:00 – 19:00
At a later date, 24/7 - Monday to Sunday (rotating shifts) Days Off - 2 Rotative days

Original job Marketing Costumer Support with German posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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