Marketing Customer Service Representative in Lisbon - Spanish Market

Marketing Customer Service Representative in Lisbon - Spanish Market

Location: Lisbon, Portugal (On-site)
Start Date: 29 January 2026
Contract Type: Permanent
Languages: Spanish (C1+) & English (B2)

About the Role

We are looking for an Advertising Customer Support Representative to provide B2B support to advertisers of a leading international client. In this role, you will support advertising products, handle product troubleshooting, and ensure high levels of customer satisfaction across digital advertising channels.

Key Responsibilities

• Provide B2B customer support to advertisers, managing and resolving product and campaign-related issues
• Handle end-to-end product troubleshooting and customer support cases via email and chat channels
• Actively contribute from day one to initiatives that enhance service quality and improve overall user experience
• Own and drive query resolution by collaborating with internal Product Operations and Engineering teams
• Manage generic, technical, and product-related queries while ensuring accurate case handling
• Drive Customer Satisfaction (CSAT) by maintaining service quality throughout the entire case journey
• Ensure adherence to service levels (SLAs), productivity targets, and resolution times
• Partner with in-house technical specialists to educate advertisers on product features and common issue types

Requirements

• Spanish: C1 level or higher
• English: B2 level minimum
• Previous experience in customer support, digital advertising, paid campaigns, or ad-tech environments
• Strong problem-solving and analytical skills
• Customer-focused mindset with attention to detail
• Ability to work independently and collaboratively in cross-functional teams
• Professional, calm, and structured approach
• Willingness to work rotating shifts

Schedule

Initial schedule (12-hour hoop):

• Monday to Sunday – 07:00 to 19:00
• Two rotating shifts:
  • 07:00 – 16:00
  • 10:00 – 19:00

At a later stage (TBC by the client):

• 24/7 rotating shifts (Monday to Sunday)
• 2 rotating days off

Salary & Benefits

• Base salary: €920 per month (paid 14 times per year)
• Complexity bonus: €40 per month (paid 11 times per year)
• Meal allowance
• Stable permanent contract
• Multicultural and dynamic work environment
• Career development opportunities within an international project

Why Join Us?

• Work with a global advertising platform
• Gain hands-on experience in digital advertising and B2B support
• Be part of an international, fast-paced environment in Lisbon

Interested?
If this opportunity fits your profile, apply here or send your CV to [email protected]