Marketing Customer Service Representative - Lisbon

Marketing Customer Service Representative (French Speaker)

Location

Lisbon, Portugal (On-site)

Start Date

29 January 2026

Contract Type

Permanent

About the Role

We are hiring a Marketing Customer Service Representative (French Speaker) to join a leading international client in Lisbon. This role is ideal for candidates with a background in digital marketing and paid advertising who are looking to grow their career in a dynamic, multicultural environment.

Working Schedule

• Initial phase:

  • Monday to Sunday | 07:00 – 19:00 (12-hour shifts)

• Rotating shifts:

  • 07:00 – 16:00

  • 10:00 – 19:00

• Later stage (to be confirmed by the client):

  • 24/7 rotational schedule

  • 2 rotating days off per week

Salary & Benefits

• Base salary: €985 per month (paid 14 times per year)

• Complexity bonus: €80 per month (paid 11 times per year)

• Meal allowance

• International and multicultural work environment

• Career development and internal growth opportunities

Key Responsibilities

• Provide customer support related to digital marketing campaigns via phone, email, and chat

• Manage and troubleshoot issues related to paid advertising campaigns

• Ensure accurate documentation of customer interactions in line with procedures

• Support campaign management activities and maintain high service quality

• Stay up to date with client products, social media platforms, and digital advertising trends

Requirements

• Languages:

  • French: C1 level or higher

  • English: Minimum B2 level

• Mandatory experience in paid campaign management

• Degree in Marketing or a related field

• Experience in Digital Marketing

• Previous experience in a contact centre or service program for an advertising technology company

• Strong knowledge of social media platforms and basic understanding of digital advertising

• Customer-oriented mindset with strong problem-solving skills

• Ability to work independently and as part of a team

• Professional, calm, and detail-oriented attitude

• Willingness to work flexible and rotating shifts

Why Join Us?

• Opportunity to work with a major international brand

• Multicultural and dynamic team environment

• Long-term career development opportunities

• Live and work in Lisbon, one of Europes most attractive cities

  
  
  How to Apply
  If this opportunity fits your profile, apply here or send your CV to [email protected]