Marketing Customer Support Specialist

Location: Lisbon, Portugal (On-site)
Start Date: 19 February 2026
Schedule: Rotational shifts | 24/7 operation

About the Role

We are looking for a Marketing Customer Support Specialist (Arabic Speaker) to join our team in Lisbon. In this role, you will support clients in managing and optimizing paid marketing campaigns while delivering high-quality customer service.

This is an on-site position in Lisbon, operating in a 24/7 environment with rotational shifts.

Working Schedule

You will work in rotating shifts, including weekends:

• Monday to Sunday

• 2 rotational days off

• Shifts between:

  • 07:00 – 16:00

  • 10:00 – 19:00

The project operates 24/7, so flexibility is required.

Key Responsibilities

• Support clients with paid campaign management

• Provide guidance on campaign setup and optimization

• Analyze performance using Google Analytics and other marketing tools

• Deliver professional and solution-oriented customer support

• Ensure high client satisfaction and performance standards

Requirements

• Native-level Arabic (mandatory)

• Degree in Marketing or a related field

• Previous experience in paid campaign management (mandatory)

• Experience with Google Analytics (mandatory)

• Strong analytical and communication skills

• Must be currently located in Lisbon

Important: No accommodation support is provided. Candidates must already be living in Lisbon.

Salary & Benefits

• Base Salary: €920 gross x14 months

• Complexity Bonus: €40 x11 months

• Meal Allowance: €7.63 per working day

• Health Insurance: From day 1 (employee contribution required; fully covered after 6 months)

• Retention Bonus: Available depending on project performance

• Welcome Bonus: Paid in 12 monthly installments during the first year of employment

  • Conditional on maintaining less than 6% unjustified absenteeism

  • Not part of the fixed monthly salary package

Selection Process

• CV screening

• Validation call

• Online tests

• First interview

• Client interview (if applicable)

• Job offer