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Marketing Customer Support Specialist - Lisbon - Arabic Speakers

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Descrição do Emprego - Marketing Customer Support Specialist - Lisbon - Arabic Speakers

Job Title: Marketing Customer Support Specialist

Languages: Arabic (Egypt, Jordan, UAE) + English

Location

Lisbon, Portugal
Work Model: On-site
Relocation not provided

Start Dates

  • 15 January 2026

  • 29 January 2026

Working Schedule

Initial Phase (12-hour operation):

  • Monday to Sunday

  • Operating hours: 07:00 – 19:00

  • 2 rotating shifts:

    • 07:00 – 16:00

    • 10:00 – 19:00

Later Phase (TBC by client):

  • 24/7 operation – Monday to Sunday

  • Rotational shifts

  • 2 rotating days off

Job Overview

We are looking for Arabic & English-speaking Marketing Customer Support Specialists to join an on-site team in Lisbon. The role focuses on supporting clients using digital advertising products, managing paid campaigns, and delivering high-quality customer support in a fast-paced AdTech environment.

Key Responsibilities

  • Support advertisers with paid digital marketing campaigns

  • Provide guidance on campaign setup, optimization, and performance

  • Assist clients via inbound/outbound channels

  • Troubleshoot issues related to digital advertising tools

  • Ensure excellent customer satisfaction and service quality

  • Work collaboratively with internal teams to resolve complex cases

  • Maintain accurate case documentation in internal systems

Requirements

  • Fluent Arabic (Egypt, Jordan, or UAE) and English

  • Mandatory experience in paid campaign management

  • Degree in Marketing or a related field

  • Proven experience in Digital Marketing

  • Experience in a Contact Centre or Service Program within an Advertising Tech company

  • Strong familiarity with social media platforms and digital advertising basics

  • Excellent customer service and communication skills

  • Ability to work independently and as part of a team

  • Flexibility to work rotational shifts, including weekends

Salary & Benefits

  • Base Salary: €985 per month (14 salaries per year)

  • Language Allowance: €80 per month (11 months per year)

  • Career development in a global digital marketing environment

  • Multicultural and dynamic workplace

Additional Information

  • On-site role in Lisbon

  • No relocation package provided

  • Multiple start dates available

Original job Marketing Customer Support Specialist - Lisbon - Arabic Speakers posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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