MES Solution Engineer

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and Industrial Equipment.

Recognized for the third consecutive year as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

What you will do:

• Be the Go-To Problem Solver – Take ownership of incoming technical inquiries and resolve challenges hands-on, working directly with our product in fast-paced, high-tech production environments
• Collaborate Across Teams – Partner with Engineering to dig deep into complex issues, troubleshoot effectively, and drive solutions. You'll be the key connector transforming problems into results
• Drive Continuous Improvement – Evolve our support tools, processes, and infrastructure so we can scale smarter and respond faster. Your ideas and action will directly shape how we work
• Keep the Customer in the Loop – Provide clear, consistent updates so customers always feel confident and in the loop throughout the resolution process

What you must have:

• More than 2 years in software application development or Level 3 support
• Experience in Programming and scripting languages (C#, Typescript, PowerShell, Bash) - although primary responsibility is not programming, interpret and troubleshoot and mitigate issues over existing code base is required
• Experience with relational Databases – interpret a data model and being able to retrieve and analyze data
• Excellent English skills – spoken and written
• Time management, organization and prioritization
• Attention to detail – thorough in work carried out
• Great interpersonal and communication skills – working together to meet deadlines
• Initiative – seeking continuous improvement and implementing best practice in technology environment

What we consider a plus (not mandatory):

• Knowledge and/or Experience with Kubernetes or other container platforms
• Manufacturing industry business domain knowledge (e.g. Semiconductor, Electronics, Medical Devices or Industrial Equipment manufacturing)
• Experience with SQL Server
• Knowledge and/or Experience with the ITIL framework
• Knowledge of Apache Kafka for distributed data streaming
• Knowledge with data consumption using ClickHouse and OData protocols

Diversity, Equity and Inclusion are a source of commitment and innovation

At Critical Manufacturing, we welcome and encourage applications from individuals of all backgrounds, regardless of disabilities, diverse abilities, identities, or experiences. Our commitment is to create an inclusive environment where everyone has equal opportunities to succeed and thrive. 

If you need accommodation during the recruitment process, please let us know - we're happy to support you.