Meta Advertisement Support B2B Representative - English C1

Join the team as an Advertisement Support B2B Representative and help businesses grow!

About the Role
As an Advertisement Representative for Meta, you will assist small and medium-sized businesses (SMBs) through chat, email, and phone, providing pre and post-sales support in the digital advertising. Your goal is to ensure a seamless experience for clients by offering solutions, troubleshooting issues, and guiding them through Metas self-service advertising tools.

Shift Options & Start Dates
Night Shift: Monday to Sunday, 21:00 06:00, 8 hours per day with 2 days off.
Start Date: 05/05

️Day Shift: Monday to Sunday, 06:00 22:00, 8 hours per day with 2 days off.
Start Date: 05/05

What You'll Do

• Provide customer support via multiple channels (chat, email, phone).
• Assist SMBs in optimizing their digital advertising strategies.
• Troubleshoot product-related issues and guide clients through solutions.
• Maintain a high Customer Satisfaction Score (CSAT) by delivering empathetic and effective service.

What We're Looking For

• Already living in Lisbon
• Fluent English (C1 level minimum) and excellent written and verbal skills.
• Strong problem-solving and communication abilities.
• Ability to handle sensitive information and de-escalate situations.
• A team player with a customer-first mindset.
• Fast learner, able to adapt to new tools and procedures.
• Mandatory: EU nationality or Portuguese residence card.
• High school diploma required

Salary & Benefits

• Total estimated monthly gross salary: 1,237.83 euros
• Private health & dental insurance (after contract signature).
• Modern workspace
• 40 hours per week, rotational shifts.

Training Details

• Paid training (15 working days, 8 hours/day in English).
• Training covers product knowledge, customer management, and tools.
• Training compensation: 92.80 per week (paid upon successful completion).
  
  Ready to start your career in a dynamic, international team? Apply now!