Microsoft 365 Governance & Operations Specialist (Lisbon -Hybrid)

We're
fast learners, hard workers, natural collaborators... and we Make
Modern Happen!

Our
ambition is to unlock the potential of our digital world so that organisations
everywhere can innovate and thrive securely. We aim to achieve this goal by
bringing together the world’s most talented people and the most powerful
technologies, combining them to address our customers' challenges and to build
something stronger together.

If
you share our vision, join us!

Right now, we are looking for a Microsoft 365 Governance &
Operations for a client on our Talent Team.

Your responsibilities include:

• Define, implement, and maintain the
  Microsoft 365 Governance framework and operating model;
  
• Manage the M365 Hub environment
  currently operated by the client, ensuring alignment, standards, and best
  practices;
  
• Produce, maintain, and continuously
  update operational and governance documentation related to the M365 ecosystem;
  
• Manage Microsoft 365 licensing,
  including license types, user profiles, optimization, and consumption analysis
  within complex enterprise environments;
  
• Administer external sharing policies
  and authorized domains;
  
• Provide advanced operational support
  for Microsoft 365 services, including:
  
• Resolution of 3rd -level incidents
  and service requests;
  
• Governance of Microsoft Teams
  visibility, ownership, and lifecycle management;
  
• Delivery and transfer of operational
  procedures to consortium and support teams;
  
• Manage access rights and permissions
  in M365 mobility scenarios;
  
• Govern Microsoft 365 Groups and
  collaboration environments;
  
• Maintain inventory and visibility of
  M365 services and functionalities while monitoring Microsoft roadmap updates
  and new feature adoption;
  
• Deliver training sessions and
  workshops on Microsoft Teams, Planner, licensing, governance, and M365 best
  practices;
  
• Manage and follow up support tickets
  and escalations with Microsoft;
  
• Monitor Microsoft service health
  notifications and global incidents.
  

You must have:

• Proven experience in Microsoft 365
  administration and governance;
  
• Strong expertise in:
    -Microsoft Teams
    -SharePoint
  Online
    -Power Apps
    -Power Automate
    -Power Virtual
  Agents
  
• Experience designing and
  implementing M365 governance models, standards, and operational processes;
  
• Strong knowledge of Microsoft 365
  licensing management, optimization, and consumption analysis;
  
• Solid understanding of Azure AD /
  Entra ID, groups, permissions, and access management;
  
• Experience with external sharing
  governance and compliance management;
  
• Ability to design, document, and
  maintain governance and operational procedures;
  
• Experience interacting with and
  escalating issues to Microsoft Support;
  
• Knowledge of ITSM processes,
  including incident, request, problem, and change management;
  
• Strong analytical skills to assess
  new Microsoft features, roadmap impacts, and service adoption strategies;
  
• Professional -level spoken and
  written technical English.
  

We offer:

• Integration into a dynamic and
  motivated team for the performance of the role.
  
• Additional training.
  
• Salary package according to the role
  performed.
  
• Professional development.
  
  

Workplace: Hybrid - Lisbon

Claranet, Make
modern happen!