MSP Supplier & Workforce Operations Specialist

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workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the
potential of our digital world so that organisations everywhere can innovate
and thrive securely.

We aim to achieve this goal by
bringing together the world’s most talented people and the most powerful
technologies, combining them to address our customers' challenges and to build
something stronger together.

If you share our vision, join
us!

We are looking for an MSP
Supplier & Workforce Operations Specialist to support and coordinate the
operational and administrative lifecycle of external resources within a Managed
Service Provider (MSP) environment.

In this role, you will act as
a key point of contact between outsourcing partners, suppliers and internal
teams, ensuring that operational processes are completed efficiently,
accurately and within agreed deadlines.

You will play an active role
in supplier management, resource onboarding and offboarding, Purchase Order
(PO) administration, timesheet validation, invoice verification and access
coordination. Your contribution will be essential to maintaining service quality,
data accuracy and compliance with established processes and Service Level
Agreements (SLAs).

• Manage supplier operations: Act as the day-to-day
  operational contact for outsourcing partners, coordinate communications, follow
  up on outstanding requests and documentation, and support compliance with
  agreed SLAs.
  
• Coordinate the external resource lifecycle: Manage
  onboarding and offboarding activities, validate documentation, maintain
  accurate records and coordinate access requests for systems, applications and
  company premises.
  
• Manage resource assignments: Maintain up-to-date
  assignment information, including dates, rates, supplier details and
  contractual conditions, while monitoring extensions, renewals and assignment
  changes.
  
• Administer Purchase Orders (POs): Coordinate PO
  creation, amendments, extensions and closures, ensuring that values, dates,
  rates and commercial conditions are accurate and aligned with approved
  requirements.
  
• Validate timesheets: Monitor submission and approval
  deadlines, verify recorded hours, identify discrepancies and coordinate
  corrections with suppliers, resources and internal stakeholders.
  
• Support invoice verification: Check supplier invoices
  against POs, agreed rates, assignment periods and approved timesheets,
  following up on discrepancies and pending approvals.
  
• Coordinate with internal stakeholders: Collaborate
  with HR, Procurement, Finance, Accounts Payable, IT, Security and MSP
  Operations to ensure effective communication and alignment across all parties.
  
• Maintain accurate data and reporting: Keep systems and
  records up to date, monitor outstanding activities, prepare operational reports
  and track performance indicators and SLA compliance.
  
• Contribute to continuous improvement: Identify
  inconsistencies, anticipate potential issues and suggest process improvements
  to enhance operational efficiency and service quality.
  

• Experience in HR Operations, Recruitment Operations,
  Supplier Administration, Procurement Operations, Finance Operations or a
  similar administrative or operational role.
  
• Familiarity with administrative processes, Purchase
  Orders, timesheets and invoice validation.
  
• Strong organisational, planning and prioritisation
  skills.
  
• High attention to detail and numerical accuracy.
  
• Good communication, follow-up and problem-solving
  skills.
  
• Ability to manage multiple requests and deadlines
  simultaneously.
  
• Proficiency in Microsoft Office, particularly Excel.
  
• Ability to collaborate effectively with internal teams
  and external partners.
  
• A proactive attitude, reliability, accountability and
  a strong commitment to following established processes.
  

• Previous experience in a Managed Service Provider
  (MSP) environment.
  
• Exposure to supplier management, HR outsourcing or
  contingent workforce management.
  
• Experience with supplier onboarding and assignment
  administration.
  
• Familiarity with ERP, procurement, HR or Vendor
  Management Systems (VMS).
  
• Knowledge of Accounts Payable, invoice processing and
  financial reconciliation workflows.
  
• Experience working with SLAs, operational KPIs and
  structured service delivery processes.
  
• Previous experience in a multinational organisation or
  shared services environment.
  

• Salary package according to the function to be
  performed and with demonstrated experience;
  
• Career development and certification programs.
  
• Balanced and Friendly work environment.
  
• Integrate the biggest IT MSP operating in Portugal by
  revenue.
  

Workplace: Lisbon - Hybrid