Multilingual Customer Advocate - Lisbon

Embark on an exciting professional journey in Lisbon! We are a leading global insurance firm searching for an enthusiastic individual to join our dedicated support team, focusing on serving our Dutch-speaking clientele.

Role Summary: The Client Liaison

Your primary function will be to act as the essential link between the company and our Dutch policyholders. This role involves managing a variety of communication channels—including phone calls and digital correspondence—to address inquiries, resolve service obstacles, and provide detailed explanations concerning insurance policies, billing, and claims processing. Success in this position relies on delivering courteous, accurate, and timely support, thereby upholding our commitment to superior customer retention and satisfaction.

What You Will Be Doing

• Field incoming service requests and questions from customers in the Netherlands, primarily through telephone and email.
• Skillfully investigate, troubleshoot, and resolve policy-related issues, knowing when and how to efficiently pass on more complex matters to senior specialists.
• Ensure customers are fully informed by clearly articulating policy features, terms, and administrative procedures.
• Maintain meticulous records of all client interactions and outcomes within our customer relationship management system.
• Operate strictly within all company guidelines, quality metrics, and regulatory compliance standards.
• Actively contribute to a positive team atmosphere and suggest improvements for better workflow efficiency.

Candidate Requirements (Non-Negotiable)

• Language Fluency: Demonstrable proficiency in both Dutch (essential for serving the market) and English (required for internal operations), both at a high C1 level or equivalent.
• Start Date: Must be available to commence employment on January 8th, 2026.
• Legal Eligibility: Possession of valid documentation permitting employment in Portugal, which includes: a current Residency Card (must be valid for over one year), EU Citizenship, or a valid Refugee Card.

Valued Experience (Helpful, Not Mandatory)

• Previous experience working in a customer-facing role, particularly within contact centers or service support environments.
• Any background knowledge or familiarity with the insurance or regulated financial services industries.

Work Structure & Location

• Location: Lisbon, Portugal.
• Working Days: Monday to Friday.
• Days Off: You will enjoy guaranteed weekends off.
• Shift Pattern: Rotational shifts operating between 07:30 AM and 08:00 PM (employees are scheduled shifts within this window).
• Important Note: The schedule requires working on public/bank holidays as part of the rotational pattern.

Remuneration and Benefits Package

We offer a competitive package designed to reward your commitment:

• Base Compensation: A gross monthly salary of €1,100.
• Annual Pay Cycle: This salary is paid across 14 months annually, in line with Portuguese labor standards.
• Financial Extras: Opportunity to earn performance-based bonuses, alongside a dedicated meal allowance.
• Comprehensive Coverage: Enrollment in the company's health insurance plan.
• Resources: All required technical equipment for your role will be furnished by the employer.
• Development: Significant opportunities for professional training and vertical career trajectory within our international firm.

Ready to launch your career with a global industry leader in Lisbon? Apply now!