New Job Opening: Dutch-speaking Customer Support Specialist to Technology Company in Porto, Portugal

Job Description

Do you want to progress in your career and have a large affinity to technology and working with a wide range of customers? Then read on, as we are looking for dedicated Dutch-speaking Customer Support Specialists in the picturesque city of Porto, Portugal.

Our client is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Their software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Responsibilities

• Support the existing customers with their technical and accounting issues over the phone, ticket and chat


• Show the software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges


• Identify customer needs and forward such requests to our sales department


• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers

Requirements

• Highly fluent in Dutch (C2) and business proficiency in English (at least B2) 


• Other languages, such as Italian, Spanish or French are a plus


• Physically located in Porto or willingness to move there at your own expense


• Windows®/Mac user knowledge desirable


• University degree in the field of economics, or other relevant vocational education such as commercial or technical training (preferred)


• Solid customer service experience (preferably in a call center environment)


• Determination, enthusiasm and willingness to learn


• Working independently is just as important to you as team spirit


• Strong communication skills and passion for working with people

What our client offers

• Onsite Onboarding in the companies HQ for an optiimal start (accommodation and travel expenses covered) 


• Great compensation and benefits packages including compensation bonus and stock-based options, regular salary reviews
  
  
  
  • 28.000 € base salary + up to 5000 € performance bonus + 2400 € meal allowances (all annually)
  
  
  • = up to 35.400 €+ annual compensation
  
  
  
  


• Public transport friendly office


• Access to Corporate Benefits platform with many discounts


• Regular Team events and company-wide celebrations


• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches


• Hybrid and Flexible work time with up to 50% home office 


• Long term contract with 6 months probation 


• Work From Abroad Program allowing up to 40 days of work outside your contracting country


• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!