New Job Opening: French Speaking Technical Support Agent in Porto, Portugal in Porto, Portugal

Job Description

Are you tech-savvy and fluent in French with a passion for problem-solving? Step into the world of tech support for the world’s most renowned search engine in Porto, Portugal!

Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace.

About the company
Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!

What will you do?

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  Provide French-language technical support via phone, chat, and email

  
  


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  Resolve customer issues and document all case information

  
  


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  Ensure customer satisfaction across all support channels

  
  


• Handle customer escalations and follow documentation processes


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  Collaborate with technicians and update ticketing systems in English

  
  


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  Represent the company with a positive and professional approach

  
  

Candidate profile

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  Native-level French (C2) and fluent in English

  
  


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  Previous experience in Customer service or Technical support is an advantage. but not required

  
  


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  Excellent communication skills to simplify complex topics

  
  


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  Patient, proactive, and team-oriented

  
  


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  Highly confidential with sensitive information

  
  


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  EU passport or valid residence permit

  
  

Employer offers

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  Competitive salary 

  
  


• Long-term accommodation option from the company in Lisbon or Porto


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  Private health insurance with dental plan 

  
  


• Work from the office in Lisbon or Porto 


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  Career growth and international opportunities

  
  


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  Multicultural work environment with colleagues from 15+ countries

  
  


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  Modern offices with employee discounts, events, and mobility options

  
  

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.