Norwegian Speaking Customer Service Specialist

Norwegian Speaking Customer Service Specialist – Search Engine

Job Overview

We are seeking a customer-focused Norwegian Speaking Customer Service Specialist to join a global leader in the BPO industry in Lisbon, Portugal. Supporting one of the world's most iconic technology brands—the largest search engine globally—you will play a key role in assisting users with inquiries related to product features, e-commerce, software, hardware, and connectivity troubleshooting. This is a fantastic opportunity to enhance your CV by working with a globally recognized brand in a vibrant, multicultural environment.

Location

• City: Lisbon
• Country: Portugal

Your Role & Responsibilities

• Provide high-quality customer support across multiple channels, including phone, email, chat, social media, and messaging platforms.
• Handle user interactions regarding pre-sales inquiries, general account questions, and technical support requests (troubleshooting software, hardware, and connectivity).
• Maintain a consistent, polite, and professional brand tone across all communication channels.
• Manage an individual ticket queue efficiently, ensuring strict adherence to service level expectations and agreements.
• Coordinate with specialized and backend technical teams to escalate and resolve complex support cases.
• Contribute to overall content quality by reviewing help center materials and suggesting internal process improvements.

Your Qualifications

• Language Proficiency: Fluent in Norwegian (C1) with a good command of English (B2).
• Technical Comfort: Comfortable navigating computers, common support tools, and ticketing platforms.
• Core Competencies: Quick problem-solver with a proactive, positive attitude and excellent communication skills.
• Flexibility: Adaptable to a shift-based environment, including weekends or shift rotations.
• Experience (Plus): Previous experience in customer service or a BPO setting is considered an asset.

Shifts & Working Hours

• Schedule: Full-time hours operating on flexible shift rotations, which include weekend coverage based on project requirements.

Salary, Bonuses & Benefits

• Base Salary: €1,500 Gross x 14 months per year.
• Performance Bonus: Monthly performance-based incentive of up to €100.
• Meal Allowance: €7.23 per working day (Lunch allowance).
• Health Coverage: Private health insurance available from Day 1 for a nominal fee, becoming completely free after 6 months of employment.
• Environment: Access to a modern, centrally located, and well-equipped office in Lisbon, alongside team benefits and structured career development.

Relocation Support

• For Candidates Outside Portugal:
  • Sourcing and placement in a room within a company-managed apartment for 12 months at a fixed, subsidized cost of €280 per month (deducted directly from your salary).
  • Reimbursement of your inbound flight ticket up to €400 (paid out on the 6th month of employment).
• For Candidates Inside Portugal:
  • The accommodation option is strictly reserved for applicants transitioning directly to the company from an immediate industry competitor.