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Norwegian Speaking Online Platform Support Agent -Remote in Greece

icon briefcase Tipo de Emprego : Periodo Integral
icon remote-alt Remote / Work from Home

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Descrição do Emprego - Norwegian Speaking Online Platform Support Agent -Remote in Greece

Patrique Mercier Recruitment FR is excited to present an opportunity for a Norwegian Speaking Online Platform Support Agent. This role focuses on providing excellent support to our Norwegian-speaking users, helping them navigate our platform effectively. If you’re dedicated to delivering top-notch customer service and have a knack for problem-solving, we want you on our team!


Responsibilities

  • Assist Norwegian-speaking users through various support channels including email, live chat, and phone, addressing their inquiries and resolving issues related to the online platform.
  • Diagnose and troubleshoot problems related to user accounts and platform functionality promptly.
  • Educate users on maximizing their interaction with the platform and navigating its features.
  • Accurately document customer issues and resolutions in our CRM system to ensure quality service.
  • Collaborate with different teams to report recurring issues and suggest improvements for user experience.
  • Stay updated on new features and platform changes to provide the most accurate assistance.
  • Ensure follow-up communication with users to verify their satisfaction with the solutions provided.
  • Fluent in Norwegian and English, with strong written and verbal communication skills.
  • Previous experience in customer support or technical assistance, especially in an online setting.
  • Solid understanding of online platforms and their functionalities.
  • Proven problem-solving skills and a customer-oriented mindset.
  • Excellent communication and interpersonal abilities.
  • Experience with CRM software and support tools is beneficial.
  • Ability to work independently and handle multiple tasks in a fast-paced environment.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
Original job Norwegian Speaking Online Platform Support Agent -Remote in Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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