Now Hiring: Operations Customer Expert

Now Hiring: Operations Customer Expert — Lisbon, Portugal

Cross Border Talents is looking for an English-speaking customer support professional who enjoys finding solutions and creating great customer experiences.

You will support small and medium-sized businesses in the digital advertising space, helping them understand products and tools while resolving their questions across different communication channels.

The role involves:

• Providing assistance through chat, email, and phone.
• Supporting customers before and after sales.
• Explaining product features and advertising tools.
• Investigating issues and recommending suitable solutions.
• Managing difficult situations with professionalism.
• Maintaining a friendly tone and a customer-first approach.

Your skills and qualities:

• C1 English proficiency or higher.
• Strong written and spoken communication.
• Empathy and active listening.
• Ability to de-escalate customer concerns.
• Responsible handling of sensitive information.
• Adaptability and willingness to learn.

Job information:

• Location: Lisbon, Portugal.
• Work model: On-site.
• Schedule: 40 hours per week, rotating shifts.
• Training: Structured onboarding and intensive product training.

Please apply only if you already have the legal right to work in Portugal and currently reside in Lisbon.

Send your CV in English to [email protected].

We look forward to connecting with you at Cross Border Talents!