Onboarding - Senior Due Diligence Analyst - Lisbon

About the role: 

The Senior Due Diligence Analyst is responsible for managing and executing the due diligence process for all requests received from banks, exchanges, clients, and other counterparties where the company seeks to establish or maintain a relationship. This role acts as the primary point of contact for these requests, ensuring timely and accurate responses to due diligence questionnaires, requests for documentation, and other enquiries. The holder will maintain a comprehensive knowledge of regulatory requirements, internal policies, and best practices to facilitate smooth account opening and maintenance processes while mitigating potential risks.

Jobs to be Done:

• Complete due diligence requests / inbound information enquiries  for clients, exchanges, banks, and other counterparties.


• Manage and prioritise inbound DDQ process alongside client, exchange and banking relationship managers, ensuring answers and materials are provided accurately, reflect the business and are submitted in a timely manner.


• Work across departments to gather knowledge to complete answers for due diligence questionnaires (DDQ), other periodic and ad-hoc requests for due diligence on B2C2.


• Gather, review, and analyse documents related to the various corporate entities, financial statements, policies and procedures, licenses and permissions, ownership and structure, and KYC/AML documentation.


• Ensure KPIs are recorded, monitored, and reportable. Suggest and action improvements to enhance the monitoring of due diligence requests


• Identify, assess, manage, and report risks, taking proactive personal responsibility for ‘doing the right thing’ in compliance with regulatory requirements and our frameworks and policies.


• Use tools and suggest process improvements to enhance the completion of due diligence requests.

Required Skills and experience:

• Proven experience in due diligence, KYC/AML compliance, client onboarding operations or a related role within the financial services industry.


• Ability to oversee projects and lead them to successful completion in an organized, efficient, and effective manner.


• Excellent communication skills and relationship management relationships.


• Strong organisational skills and ability to successfully manage tasks with problem solving.


• Ability to think practically and use intuition to complete work without prescriptive instruction.


• Able to work under pressure and to meet deadlines calmly and efficiently.


• Proficient in MS Office / Google Suite.


• Energy, drive and resilience.


• A good eye for detail.


• Aware of the importance of considering risk management and compliance issues. 


• Continually demonstrates application of group policies and relevant regulatory framework.