Onsite Dutch-Speaking Customer Service Representative

Job Title: Onsite Dutch-Speaking Customer Service Representative
Location: Lisbon, Portugal (Onsite Only)
Industry: Website Technical Solutions
Job Type: Full-Time (Rotative Shifts)

Salary & Benefits:

• Competitive Salary
• Health and Life Insurance (Comprehensive coverage)
• Career Growth and Development Opportunities
• Meal Allowance
• Transport Allowance
• Company-Provided Equipment (Laptop, tools, and software)
• Onsite Work: Work within a dynamic, collaborative, and supportive environment

Shift Details:

• Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including night shifts)
• Days Off: 2 Rotative Days per week
• Shift Pattern: Rotating shifts covering mornings, afternoons, and nights

Language Requirements:

• Dutch (Minimum C2 level required)
• English (Intermediate level preferred)

Job Description:

We are looking for a highly motivated Dutch-Speaking Customer Service Representative to join our growing team in Lisbon. This is an onsite-only position for individuals passionate about providing exceptional customer service in the website technical solutions industry. In this role, you will be the first point of contact for Dutch-speaking customers seeking support for technical issues related to our advanced website solutions.

While prior experience in customer service or technical support is a plus, it is not a requirement. We value candidates who are eager to learn, have strong problem-solving skills, and are committed to delivering high-quality service. You will receive extensive training to help you succeed in your role and become a key part of a growing team.

In this position, you will be working on-site in Lisbon, where you will have the opportunity to collaborate with an international team. We offer competitive salary packages, career growth opportunities, and the chance to be a part of an evolving and innovative company that is focused on technical solutions for websites.

If you are passionate about technology, customer service, and thrive in a fast-paced, dynamic work environment, this is the perfect opportunity for you!

Key Responsibilities:

• Provide top-quality customer service to Dutch-speaking clients, assisting them with technical issues related to website solutions via phone, email, or chat
• Resolve technical issues and provide step-by-step troubleshooting assistance to clients for website-related queries such as setup, configuration, or functionality issues
• Help customers navigate website tools, understand features, and offer advice on how to make the most of our solutions
• Maintain clear and accurate records of all customer interactions and actions taken within the company’s CRM system
• Ensure customer satisfaction through prompt and efficient issue resolution
• Follow company guidelines and processes to troubleshoot, escalate, or resolve issues efficiently
• Provide feedback and insights to management on customer concerns, product performance, and potential improvements
• Work closely with internal teams such as technical support and development to ensure accurate solutions for customers
• Maintain confidentiality and adhere to company policies regarding data protection and customer privacy
• Collaborate with the team to improve internal processes and enhance the overall customer experience
• Take ownership of customer issues, ensuring they are resolved in a timely manner, and provide follow-up as needed
• Demonstrate a strong understanding of website technologies, tools, and common issues related to online platforms

Skills and Qualifications:

• Fluency in Dutch (C2 level required)
• Intermediate English proficiency (B2 level preferred)
• Previous experience in customer service or technical support is a plus, but not mandatory
• Technical aptitude or willingness to learn about website technical solutions
• Excellent communication skills (written and verbal) with a customer-centric approach
• Strong problem-solving abilities, with a methodical approach to troubleshooting and issue resolution
• Ability to work under pressure in a fast-paced environment and manage multiple tasks simultaneously
• Attention to detail and ability to work through repetitive tasks with accuracy
• Ability to manage stress and maintain composure while addressing customer concerns
• Demonstrates professionalism, empathy, and patience in every customer interaction
• EU ID required to work legally in Portugal
• Residence Card required for non-EU nationals

Additional Benefits:

• Health and Life Insurance: Comprehensive coverage for you and your family from day one of employment
• Career Growth Opportunities: We believe in nurturing our employees' potential. This position offers clear pathways for advancement within the company
• Meal Allowance: Provided daily to cover meal expenses while working onsite
• Transport Allowance: Assistance for commuting costs to ensure you can focus on your role without financial worries
• Company-Provided Equipment: All necessary tools (laptop, software, etc.) will be supplied to ensure a seamless work experience
• Onsite Work Environment: Work within an engaging and supportive team, where collaboration is valued, and personal growth is encouraged