Onsite French-Speaking Customer Service Representative

Job Title: Onsite French-Speaking Customer Service Representative
Location: Lisbon, Portugal (Onsite Only)
Industry: Website Technical Solutions
Job Type: Full-Time (Rotative Shifts)

Salary & Benefits:

• Competitive Salary
• Health and Life Insurance (Comprehensive coverage from day one)
• Career Growth & Development Opportunities
• Meal Allowance
• Transport Allowance
• Company-Provided Equipment (Laptop, tools, and software)
• Work Onsite: The role is based onsite in Lisbon, Portugal
• Professional Development: Access to training, certifications, and career advancement opportunities

Shift Details:

• Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including Night Shifts)
• Days Off: 2 Rotative Days per week
• Shift Pattern: Rotating shifts, covering morning, afternoon, and night shifts

Language Requirements:

• French (Minimum C2 level required)
• English (Intermediate proficiency preferred)

Job Description:

We are seeking a French-Speaking Customer Service Representative to join our dynamic team in Lisbon, Portugal. In this role, you will provide technical assistance and support for website-related services to our French-speaking clients. This is an exciting opportunity to be part of a growing team within the website technical solutions industry, where you will have the chance to expand your skills, develop your career, and grow professionally.

While previous experience in customer service or technical support is a bonus, it is not essential. We are looking for individuals who have a passion for technology, a customer-focused mindset, and the ability to thrive in a fast-paced environment.

You will be working onsite in Lisbon, helping French-speaking customers with their technical inquiries and resolving issues related to our website solutions. You will be responsible for assisting customers through various channels such as phone, email, and chat. Your role will also involve troubleshooting, guiding clients through technical steps, and providing exceptional customer service.

We offer a comprehensive training program to ensure you are well-prepared to excel in your role. You will receive the necessary tools and support to succeed, with opportunities for career growth and advancement within the company.

Key Responsibilities:

• Provide high-quality customer service to French-speaking clients, assisting with technical issues related to website services and solutions
• Troubleshoot technical problems by diagnosing issues, analyzing customer queries, and providing efficient solutions for website setup, configurations, and usage
• Guide customers through technical steps, ensuring they understand features and functionalities of our website solutions
• Assist with website-related troubleshooting, including helping customers fix errors or performance issues
• Document all interactions with customers in the company’s customer relationship management (CRM) system for tracking and follow-up purposes
• Escalate complex issues to higher-level support teams when necessary, while ensuring that customer concerns are addressed quickly
• Maintain confidentiality and adhere to data protection policies while handling sensitive customer information
• Provide feedback to management on recurring issues or improvements that can enhance the customer experience
• Ensure customer satisfaction by resolving issues in a timely, professional, and courteous manner
• Work under pressure during peak periods and manage multiple customer inquiries at once
• Collaborate with your team to share knowledge and help each other solve challenges to improve the overall customer experience
• Assist customers with any inquiries about account settings, billing issues, website features, and general troubleshooting
• Follow company guidelines and standards while maintaining quality and consistency in customer service

Skills and Qualifications:

• Fluency in French (C2 level required)
• Intermediate English (B2 level or higher)
• Previous experience in customer service or technical support is beneficial, but not required
• Strong communication skills, both verbal and written, with a customer-first attitude
• Technical aptitude and willingness to learn about website solutions and troubleshooting methods
• Ability to work effectively in a fast-paced environment, managing multiple tasks and customers simultaneously
• Problem-solving skills with the ability to quickly analyze technical issues and provide efficient solutions
• Comfort in handling repetitive tasks and assisting customers with a wide variety of technical issues
• Comfortable with night shifts and working on weekends, as part of the 24/7 rotating shift pattern
• Strong attention to detail and ability to document and track customer issues accurately
• EU ID required for work in Portugal
• Residence Card for non-EU nationals

Additional Benefits:

• Health and Life Insurance: Comprehensive coverage starting from day one, ensuring your well-being
• Career Growth Opportunities: We offer continuous training and internal promotion opportunities to grow your career
• Meal Allowance: Daily meal allowance to help with your lunch and snack needs
• Transport Allowance: Monthly allowance to assist with transportation costs
• Professional Development: Access to ongoing training and certifications to enhance your skills and advance in your career
• Company-Provided Equipment: All necessary tools and equipment (laptop, software, etc.) will be provided by the company to ensure your success
• Collaborative Work Environment: Join a friendly, team-oriented atmosphere where collaboration and teamwork are key to success