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Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
We are seeking an analytical and results-oriented Partner Operations Analyst to join our team. This role is crucial for identifying inefficiencies, resolving operational challenges, and developing tactical solutions to boost partner performance. You will be responsible for monitoring key performance metrics, driving process automation, identifying trends and opportunities, and leading projects within Partner Operations. Collaborating with cross-functional teams, you will optimize partner success processes, leverage large datasets for insightful analysis, and provide actionable recommendations to enhance operational efficiency.
WHAT YOU'LL DO
- Problem-Solving Partner Operations Issues: Identify and diagnose inefficiencies or bottlenecks in Partner Success processes using data-driven insights. Develop structured problem-solving approaches to address these challenges, implementing solutions that enhance efficiency and effectiveness. Clearly present findings to drive continuous improvement initiatives and strategic decision-making.
- Process Automation & Optimization: Develop and implement automation solutions to increase efficiency, reduce manual effort, and improve overall effectiveness. Identify areas for improvement in existing workflows and propose innovative solutions.
- Project Management: Lead and execute cross-functional projects within the Partner Operations domain, ensuring alignment with business objectives.
- Collaboration: Work closely with internal teams, including product, operations, and analytics, to align goals and implement strategies that support partner success.
- Performance Monitoring & Reporting: Track and analyze key performance indicators (KPIs) to assess partner and operational performance. Generate detailed reports and dashboards, providing clear insights into business trends, challenges, and opportunities.
- Data Analysis & Insights Generation: Conduct in-depth data analysis on large, complex datasets to identify trends and uncover growth opportunities. Provide data-backed, actionable recommendations to improve partner performance and experience.
WHO YOU ARE
- A fast learner with exceptional analytical and problem-solving skills.
- Driven by process optimization, organization, and strategic planning.
- Comfortable managing and analyzing large datasets, with a talent for extracting insights and storytelling through data.
- Experienced in working with Excel, SQL/BigQuery, and data visualization tools (e.g., Looker).
- Detail-oriented with a strong work ethic, intellectual curiosity, and a keen eye for accuracy.
- Previous experience in Retail Operations or Online Marketplaces is a plus.
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program.
EQUAL OPPORTUNITIES STATEMENT
- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
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