Operations Customer Expert

Job Description

We are looking for a dedicated Operations Customer Expert to join our customer support team for the Dutch market. In this role, you will assist users with account inquiries, technical support, toll collection services, and other related issues through multiple channels including phone, email, chat, and social media.

Key Responsibilities

• Customer Assistance: Handle user inquiries and provide support regarding account management, service membership agreements, and contractual changes.
• Service & Toll Management: Clarify toll collection services, HAD services, and provide updates regarding service disruptions.
• Billing & Statement Support: Help customers check billing extracts and provide clear explanations.
• Resolution & Feedback: Manage complaints, address infraction-related queries, and provide status updates on ongoing requests.

Key Skills & Requirements

• Language: Fluent/Native level in Dutch, with good proficiency in English.
• Customer Support: Strong communication, empathy, and problem-solving skills with a focus on delivering a seamless digital experience.
• Tech-Savvy: Quick to learn new tools, processes, and software programs.
• Adaptability: Positive attitude and ability to work efficiently in a structured operational environment.

What We Offer (Benefits & Perks)

• Competitive Compensation: Total monthly gross cash compensation ranging up to approx. €1,139 to €1,464 (depending on accommodation choice), including base salary, holiday/Christmas allowances split monthly, and a €7/day meal allowance.
• Performance Bonus: Productivity bonus of up to €80 per month based on performance and attendance.
• Health Insurance: Covered from day one of your employment contract.
• Accommodation Support: Option for company-provided apartment housing (including utilities and cleaning services) along with complete relocation assistance.
• Training Program: Paid intensive training period (6 days, 8 hours/day) covering computer software, product knowledge, and customer management.

Working Conditions

• Schedule: 40 hours per week (8 hours/day + 1-hour lunch break) on a rotational shift pattern, Monday to Sunday from 08:00 to 17:00.
• Contract Type: Uncertain-term employment contract with a foreseeable duration of 12 months (moving to a permanent relationship after 2 years).
• Vacation: 22 days of paid annual leave per year plus Portuguese public holidays (with compensation days for working on holidays).
• Location: Lisbon, Portugal (On-site at TP Open building).

you can send your CV directly via email: [email protected]