Operations Customer Expert AI Support

Job Description

Are you passionate about cutting-edge technology and artificial intelligence? We are looking for an Operations Customer Expert to join our team in Lisbon, supporting one of the world's leading American AI research and deployment organizations.

In this role, you will deliver high-quality, reactive technical and operational support to individual consumers and business users across multiple communication channels.

Key Responsibilities

• Support customers with billing, subscriptions, and invoicing inquiries.
• Troubleshoot account access and authentication issues.
• Guide, train, and assist customers on optimizing their use of the client's AI tools and platforms.
• Deliver exceptional service standards that consistently meet or exceed quality targets.
• Provide timely, accurate, and useful solutions to maintain high customer satisfaction.

Requirements & Qualifications

• Fluency in English (written and spoken).
• Strong interest in new technologies, generative AI, and digital platforms.
• Excellent problem-solving, communication, and multi-channel customer service skills.
• Ability to work on 40-hour weekly rotating shifts within the day schedule.
• Valid work authorization for Portugal / EU.

Compensation & Benefits

• Base Salary & Allowances: €1,320.67 gross monthly fixed salary (includes base salary, monthly split Christmas/Holiday allowances, and €7.00/day meal card).
• Performance Bonus: Monthly variable productivity bonus up to €200.00.
• Paid Training: 15-day comprehensive paid orientation and product training program.
• Healthcare: Private health and dental insurance provided upon contract signing.
• Workplace Perks: Modern office facilities (including on-site gym, cafeteria, and lounge areas).