Operations Customer Expert Irish English Market

Operations Customer Expert Irish English Market | Lisbon, Portugal

Join one of the UKs most innovative digital banks in sunny Lisbon! Deliver exceptional support to Irish English-speaking clients while growing your career in a fast-paced, tech-driven environment.

About the Role
As an Operations Customer Expert, youll handle customer inquiries via phone, email, and chat, resolving issues efficiently and empathetically. Youll manage complex cases, support fraud investigations, handle disputes, and escalate when needed, ensuring a high-quality experience for every customer.

What Were Looking For

• Minimum 12 months experience supporting Irish English-speaking customers in banking or payments

• Experience with complaints, fraud, and disputes (Mastercard/Visa knowledge a plus)

• Excellent English (C1+) with strong understanding of Irish culture

• Proactive, empathetic, and solution-oriented

Training & Onboarding

• 12 days of paid, comprehensive training covering product knowledge, tools, and real-world scenarios

• Successful completion leads to a formal employment contract

Working Conditions & Benefits

• Onsite in Lisbon, 40h/week, flexible rotating shifts covering 24/7

• 12-month initial contract with excellent potential for permanent employment

• Private health & dental insurance from day one

• Meal allowance, holiday & Christmas bonuses

• 22 vacation days + Portuguese public holidays

• Full relocation and accommodation support included

Why Lisbon?
Work where the sun shines most days, enjoy stunning beaches, rich history, vibrant culture, and a relaxed Mediterranean lifestyle.

Bring your Irish market experience to an international stage and thrive in Lisbon. Apply now!

Contact: [email protected]
LinkedIn: Vishaya R. Doerga