Descrição do Emprego - Operations Team Lead (German-speaking)
Are you a leader who is tired of the rigid, metric-obsessed BPO world?
We are Batmaid, a Swiss-based scale-up that recently launched our in-house Customer Service hub in Lisbon. We are not an outsourcing agency. When you join us, you work directly for our brand, leading a team that supports our own clients and our dedicated cleaning agents (our Batmaids). We are looking for a leader who wants to move away from managing numbers and start leading people in a high-growth, entrepreneurial environment.
The Opportunity
We are looking for a hands-on Operations Team Lead who is fluent in German and English. In this role, you will lead, mentor and grow a multilingual team, but you will also stay close to the action, solving complex operational puzzles and refining our processes. If you are a resilient leader who values stability and transparency, you’ll find your home at Batmaid.
Our Offer
Stability & Trust: You receive a permanent contract and full pay from your very first day.
Attractive Package: A competitive base salary supplemented by a performance bonus.
Full Benefits: Private health insurance, transportation allowance and a meal allowance (meal card).
Hybrid Flexibility: Once onboarding is complete and your team set, we offer a hybrid work model to ensure you have the flexibility you need.
Prime Location: Our modern hub is located at Sete Rios, perfectly connected by train, metro and bus.
Impact & Ownership: As a key leader in our Lisbon hub, you’ll ensure our standards are met daily while having the autonomy to identify gaps and refine our processes as we scale.
Your Mission
Empower & Lead: You lead, coach and develop a multilingual team of agents, ensuring they have the tools and support to succeed. You aren't just a supervisor; you are a mentor.
Drive Operational Excellence: You monitor ticket flows and scheduling, ensuring we always deliver Swiss-quality service. You use your analytical mindset to spot trends and suggest improvements.
Be the Bridge: You act as the escalation point for complex cases, handling them with empathy and professionalism. You also coordinate with our remote senior management and HR/IT team.
Optimize the Journey: You maintain our SOPs and knowledge base, ensuring our processes stay lean and effective as we grow.
You are native or fluent in German (C2) with a strong professional command of English (C1).
You have a few years of experience in a leadership role (Team Lead or Supervisor) within Customer Service or Operations, but you still enjoy being "hands-on."
You stay calm under pressure and use data to solve problems. You know how to track KPIs without losing sight of the human element.
You are excited to join a growing hub and take ownership. You prefer a flat hierarchy where your ideas actually count.
Ready to lead with impact?
If you are ready to leave the call center world behind and help us build a growing operations hub in Lisbon, we’d love to meet you.
Apply now and help us change the cleaning industry for good.
Todos os Anúncios de Emprego estão sujeitos aos Terms of Service do GrabJobs. Permitimos que os usuários marquem postagens que possam estar em violação desses termos. Anúncios de emprego também podem ser marcados pela equipe de moderação do GrabJobs. No entanto, nenhum sistema de moderação é perfeito, e marcar uma postagem não garante que ela será removida.
Seja o primeiro a receber as últimas vagas Others Full-Time em Portugal.
Setup your job alert:
Ao ativar os alertas de emprego, eu concordo com os Terms & Privacy Policy do GrabJobs. Posso cancelar a inscrição nos alertas de emprego a qualquer momento.
Pular
Você atingiu seu número máximo de alertas de emprego.
O GrabJobs é o portal de empregos número 1 em Portugal, conectando você rapidamente a milhares de empregos de !
Encontre os melhores empregos de em Portugal, candidate-se com apenas 1 clique e consiga um emprego hoje!