Payroll & HR Operations Specialist - Jumia (Full Time)

About Jumia :

Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.

Listed on the New York Stock Exchange (NYSE) in 2019, Jumia is the leading e-commerce company in Africa, operating in 11 countries. The Jumia platform consists of a marketplace, which connects sellers with consumers, a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, JumiaPay, which offers a safe and easy solution to facilitate online payment transactions. The company offers goods across a broad range of categories, such as phones and electronics, home appliances, fast-moving consumer goods, fashion and beauty.

We are seeking a detail-oriented and proactive Payroll and HR Operations Specialist to join our team. The ideal candidate will have a strong background in Payroll and HR operations, with expertise in various HR processes and systems. This role will primarily focus on managing payroll and optimizing HR systems, employee data management, benefits administration, HR analytics, and compliance. The Payroll and HR Operations Specialist will collaborate with cross-functional teams to ensure the efficient and effective delivery of HR services.

What you will be doing

1. Payroll

Manage the end-to-end payroll processing, ensuring accuracy, compliance, and timeliness

Work closely with external payroll providers to guarantee that payroll processing for employees adheres to local regulations.

Reconcile payroll discrepancies and ensure that all payroll-related queries, including those specific to Portuguese regulations, are resolved promptly.

Stay updated with the latest developments in payroll regulations and practices within the Portugal market.

2. HR Systems Management

Administer and maintain the HR information system (HRIS)

Serve as the main point of contact for system-related inquiries and issues

Conduct regular audits to ensure data accuracy and system integrity

3. Employee Data Management

Manage employee data, including new hires, terminations, promotions, and mobilities

Coordinate with various stakeholders to ensure all necessary documentation, equipment, and access are provided

Ensure data accuracy and completeness in the HRIS and other related systems

Generate reports and analytics on employee data as required

4. Communication with Service Providers

Act as a liaison between the company and external service providers and brokers to ensure accurate and timely enrollment, changes, and terminations

Monitor service level agreements and escalate any issues or concerns to the appropriate stakeholders

Administer employee benefits programs & serve as the main point of contact for related inquiries and issue resolution

5. HR Analytics and Reporting

Compile and analyze HR data to generate meaningful insights and trends

Develop and maintain HR dashboards and reports for management and stakeholders

Identify opportunities for process improvements and data-driven decision-making

Prepare and submit HR-related reports to regulatory bodies as required

6. Compliance and Policy Management

Ensure compliance with local labor laws, regulations, and company policies

Monitor changes in employment laws and regulations, and update policies and procedures accordingly

Support HR audits and assist in resolving any compliance-related issues

7. HR Process Optimization

Identify opportunities to streamline and automate HR processes

Collaborate with HR colleagues to implement process improvements

Develop and maintain HR process documentation and standard operating procedures

8. Employee Relations Support

Serve as the primary point of contact for managing ticketing system

Collaborate and support the HR teams in the overall HR roadmap

What we are looking for

Bachelor's degree in Human Resources, Business Administration, or a related field

4+ years of experience in Payroll management and HR operations in a fast-paced environment

Accounting knowledge or background is a plus

In-depth knowledge of Portuguese payroll regulations, HR processes and systems

Strong analytical skills with the ability to analyze data and generate meaningful insights

Excellent attention to detail and high level of accuracy in data management

Solid understanding of employment laws and regulations

Strong problem-solving skills and ability to work independently

Excellent communication and interpersonal skills

Ability to handle sensitive and confidential information with discretion

Proficiency in Microsoft Office

We Offer :

A unique experience in an entrepreneurial, yet structured environment

A unique opportunity of having strong impact in building the African e-commerce sector

The opportunity to become part of a highly professional and dynamic team

An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders

Please ensure to only apply for jobs with Jumia through our official website.Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.