PCI Compliance Specialist (Dutch/English)

Location: Portugal

About VikingCloud

VikingCloud

VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.

Responsibilities

• Support customers via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help.
• Help the users to access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting the needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.
• Accurately document all interactions using internal systems and follow established procedures.
• Meet performance targets and adhere to service level standards.

Qualifications

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center
• Fluency in Dutch, C1 level.
• Fluency in English, C1 level.
• Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Collaborative, upbeat, and customer-focused
• Clear communicator with active listening skills
• Professional phone presence and soft skills
• Detail-oriented and able to handle multiple tasks
• Solid decision-making and problem-solving abilities
• Available to work flexible shifts while displaying impeccable schedule adherence

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.